FAQ






Frequently Asked Questions

How do I get there?

The condo is located in the Waldorf Park City at 2100 Frostwood Blvd, Park City, Utah. It is just a 35 minute drive from the Salt Lake City International Airport on a major, well maintained highway.

There are many shuttle services from SLC airport to The Canyons & hotel and many rental car agencies you can choose from. Uber is also available. The hotel offers valet parking as well as a shuttle to take you to local Park City destinations that is included with the required $35/day resort fee. With the hotel shuttle and local Park City bus service, a rental car is not absolutely needed, but we usually get one to have added flexibility and we’ll usually go to Kimball Junction (a couple miles from the condo) for grocery runs.

Directions from Salt Lake City International Airport: Start out going south on Terminal Dr toward Bangerter Hwy. Merge onto I-80 E toward City Center/Ogden/Provo. Merge onto I-80 E via EXIT 304 toward Cheyenne. Take the UT-224 S exit, EXIT 145, toward Kimball Jct./Park City. Keep right to take the ramp toward Kimball Jct/Park City. Turn right onto UT-224 S. Turn slight right onto Canyons Resort Dr. Take the 2nd right onto Frostwood Dr. Pass through 1 roundabout. 2100 FROSTWOOD BLVD.

 

Is there a variety of skiing available at The Canyons?

The Canyons and Park City Mountain Resort is now connected by an 8 person gondola to form the largest ski resort in the United States with over 7300 skiable acres. There is an unmatched variety of trails for all skiing levels and a large terrain park at both Canyons and Park City Mountain Resort for added excitement. Whether you are a beginner looking for easy runs or an expert looking for extreme slopes and steep unmarked terrain, you will find miles of trails and back country skiing perfect for you and your family! In addition, Deer Valley is just minutes away with easy shuttle access. Keep in mind that Deer Valley does not allow snowboarding! Your day can begin just steps outside the door of our beautiful condo, you can ski over to Park City Main Street for lunch, then, back to the hotel for an Apres Ski beverage and relax in one of the resort’s hot tubs as you gaze back at the mountains. And, remember, Utah has the greatest snow on earth!

 

How close is the condo to the ski mountain?

The Frostwood gondola is literally steps from the front entrance of the hotel. There is also a trail to ski down to the hotel during the winter months for ski-in convenience. Keep an eye on conditions before using the ski-in trail — it may be easier to ride the gondola down, especially if you have small children.  See the Park City Canyons Village on this trail map for other details.

 

Is there a spa in the hotel?

There is a 16,000 square foot luxury spa within the hotel that offers a wide range of services that our guests can purchase directly from the spa for an additional fee. The Hotel Spa provides the ultimate spa experience with a variety of treatments, such as: Massage Therapy, Facial Therapy, Spa Indulgence Packages, Body Therapy, Well Being, and a full salon. You’ll be glad you pampered yourself!

 

What is there to do and see in the summer?

There are countless ways to enjoy the mountain terrain in the warmer months! There are over 300 miles of hiking and biking trails to suit every level on a wide variety of terrain. Hiking and mountain biking at The Canyons alone is fantastic and can consume an entire week’s vacation. The Park City area was recently named the world’s first Gold Level Ride Center – See our Blog for more information.

Golfers will enjoy playing on our near-by championship golf courses. In fact, there are over a dozen courses in the surrounding Park City area. In 2015, a new Genes Bates designed golf course opened at the Canyons surrounding the hotel property and winding up the mountain, providing spectacular views and an unforgettable golf experience.

If you prefer water activities, there is fly-fishing, kayaking and white water rafting on the Provo and Weber Rivers, river rafting through beautiful red rock canyons and boating and lake activities at nearby Jordenelle Reservoir and Deer Creek Reservoir. The views are amazing!

If you would like more adventure, The Canyons has two ziplines, one which travels over 2000 feet for incredible excitement. You can head to Park City Mountain and try the Alpine Slide or Ziprider that soars 100 feet in the air and travels up to 45 miles an hour. Nearby Olympic Park also has ziplines, alpine slides, the thrilling bobsled, and the 90 meter training is spectacular to see in the summer! In addition, weekly performances by the Olympic aerial team is a must-see event. There are also balloon rides, train rides on the Heber Valley Railroad, ATV rentals, glider plane rides, and horseback riding.

On main street in Park City each Sunday is the silly market. There are free concerts at The Canyons each week and a summer concert series at Deer Valley. The Farmer’s market at The Canyons each Wednesday is a great place to socialize and pick up fresh produce. The 4th of July parade, concerts and fireworks are very fun events each year. Sundance is just a short, scenic, drive away and offers a cozy mountain culture, comfortable dining and incredible views!

Of course, there is the luxury pool and hot tubs at the hotel to relax and enjoy. Our unit faces the pool and mountains for family convenience to watch the kids as they enjoy the pool. And, you can pamper yourself after adventure seeking is over by visiting the luxury spa within the hotel.

You will run out of time before you run out of things to do at The Canyons and Park City in the summer! Click here to see our summer activity photo gallery.

See our Blog for more information about summer activities.

 

Do I need to pay the $35/day resort fee?

Yes, starting in 2017 each guest will be required to pay the $35/day resort fee to have access to these amenities: valet/bell services, shuttle service to Main St (8:00am-10:30pm), shuttle service to Park City Mountain and Deer Valley, Resorts (8:00am-5:00pm, after 5:00pm upon request and based on availability), hi-speed internet, s’mores by the firepit (between 7:30pm-9:00pm), concierge, and access to the spa facilities, business center, and fitness centers.

 

What is your reservation, payment and cancellation policy?

A one night deposit is required to hold a reservation. Deposits are non-refundable. Full payment is due 60 days prior to arrival. 50% of the full payment will be refunded for cancellations made more than 30 days prior to arrival. No Refunds will be provided for cancellations of reservations for the following holiday periods: the week before and after Christmas, New Year’s week, Sundance film festival, and President’s Week. Larger deposits may be required for reservations with extended durations.
Visa, MasterCard and American Express are accepted.

NOTE:  We receive many requests for availability and rate quotes for the same or overlapping dates.  Reservations are not confirmed until we have received a signed rental agreement and payment for the required deposit is received and verified. If you are serious about staying in our unit, send the signed rental agreement and call us with your payment information as soon as possible so someone else doesn’t book the condo before you. You won’t be disappointed!

 

Is housekeeping included in the rate?

Our rates do not include housekeeping. Housekeeping services are provided by the resort. At check-in, you will select daily, mid-week or departure cleaning services. Payment for housekeeping services will be made directly to the hotel at the front desk at check-out.  For our 2 bedroom unit, the hotel currently charges $175 for the departure cleaning.  At a minimum, Departure cleaning is required.  Daily turn-down services can be provided for an additional fee.

 

Where do I check-in and get a room key?

When you arrive at the hotel, you will check in at the front desk like any other hotel guest. You will receive your electronic room keys at that time and provide a credit card for any incidental charges in the resort during your stay.

 

When is check-in and check-out time?

Check-in time is 4:00PM and check-out time is 11:00AM. Park City is in the Mountain time zone.

 

Is there a minimum duration for a stay in your condo?

In non-peak periods, there is a 3 day minimum duration required. During peak summer and ski season, a minimum of 5 days is required. During Christmas, New Year’s, President’s Day and Sundance film festival, a minimum of 1 week is required.

 

Are pets allowed?

We do not allow pets in our condo.

 

Is smoking allowed in the condo or in the resort?

The hotel is a non-smoking facility. Smoking is not allowed in our condo, on the balcony, or anywhere in the resort.

 

How big is the condo?

The condo has 2 large bedrooms with a luxury kitchen, dining room, living room, wet bar and a large, furnished balcony with outstanding views of the mountains and the hotel pool area. There are 3 large closets, a large pantry, full size front loading washer/dryer, in approximately 1270 sq ft of total living space.

 

Is there an exercise facility?

There is a large exercise facility within the hotel near the entrance to the spa. The custom-designed Fitness Center features the latest, state-of-the-art equipment, including: Technogym strength-training equipment, treadmills, bicycles, elliptical cross-trainers, and free weights. The bicycles and ellipticals each have their own flat panel televisions and iPod connections. Most of the cardio equipment faces the mountains with beautiful views to take your mind off your workout. Use of the exercise facility is included in the $35/day resort fee.

 

Is there a restaurant in the complex where the condo is located?

There are multiple dining options within the hotel. The main restaurant, Powder, offers breakfast, lunch, après ski dining, and dinner. A casual menu is offered in the lounge with a more extensive menu in the dining room also featuring an extensive wine program. A poolside menu is available at Scoops Sweets & Grill in the summer months and room service is available for breakfast, lunch and dinner. In the Canyons village resort area, Red Tail Grill and The Farm are excellent. Of course, creating your own gourmet delight in the fully stocked kitchen in our condo, featuring granite counters and stainless steel Viking appliances, is always a wonderful option!
For more information about The dining at the Canyons Village, Click Here.

See our Blog for more information about dining in Park City.

 

Is there a Business Center in the hotel?

There is a fully equipped Business Center within the hotel. There are several HP PCs and several Apple PCs to choose from along with a high speed color laser printer. An Automated Teller Machine is also located in the Business Center.

 

What should I pack for my ski trip?

If you pre-purchased lift tickets, rentals or lessons make sure to bring the necessary paperwork with you!  Epic passes are available on-line and it’s best to purchase your Epic pass in advance to obtain the best discount.
Check list of items for a ski / snowboard vacation:
  • Base Layer / Long Underwear
  • Mid Layer / Turtle Neck / Fleece
  • Waterproof Outerwear (Coat / Pants)
  • Hat / Helmet
  • Neck Gator
  • Gloves / Mittens
  • Socks – Multiple Pairs
  • Sun Screen / Lip Balm
  • Hand / Toe Warmers
  • Sunglasses / Goggles
  • Neck Gator
  • Equipment (Boot / Skis / Poles / Board)
  • Equipment Bags (Ski / Board Bag / Boot Bag)
  • Insulated Shoes / Boots
  • Backpack
  • Hydration Pack / Reusable Water Bottle
  • Bathing Suits
  • Camera
  • GoPro / Video Camera
  • Batteries / Charger Cords (Phone / Computer / Camera)
  • Pre-Purchased Lift Tickets – buy your Epic pass early for the best deal
  • GPS / Driving Map / Instructions
  • Medical Insurance Cards

 


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